💡 Troubleshooting Common Connection Issues

Step-by-Step Troubleshooting Guide

1. Disable VPN Services
   Temporarily turn off any VPN (Virtual Private Network) on your phone, as it can interfere with the local network connection required by the dash cam.
2. Reinstall the 70mai App
   Uninstall the 70mai app from your device, then download and install the latest version fresh from the official App Store (iOS) or Google Play Store (Android).
3. Forget the Device's Wi-Fi Network
   On your phone, go to System Settings > Wi-Fi, find the network name starting with “70mai_”, and select “Forget This Network” (or equivalent). This clears any previous incorrect connection data.
4. Reset Your 70mai Device
   Please perform a factory reset on your dash cam. (You can usually find this option within the device's own settings menu. Refer to your user manual for model-specific instructions if needed).
5. Restart Your Mobile Phone
   Power your phone off completely, wait a moment, and then turn it back on. This refreshes the network and system processes.
6. Check App Permissions
   Ensure the 70mai app has all necessary permissions enabled on your phone (typically found under Settings > Apps > 70mai > Permissions). This usually includes Location, Storage, and Camera access.

After completing all the steps above, please try setting up the connection from the beginning.

If the problem continues, please contact us via [e-mail] and let us know:

• Your phone's model and operating system (e.g., iPhone 14, iOS 17 / Samsung S23, Android 14).
• The exact model of your 70mai dash cam (e.g., A810, T800).
• At which specific step the connection fails or any error message you see.

This information will be invaluable for our technical team to provide you with a more targeted solution. We are committed to ensuring your device works perfectly.